Hello, I’m Kristine.
I’m a process-driven UX and Product Design Leader and with 10+ years of experience across UX Design, Business Advocacy, and Customer Experience.
I lead UX teams and drive operations for enterprise software, aligning strategic vision with business growth.
RECENTLY AT
LEADERSHIP
UX Leadership Case Studies
Examples highlighting strategic process, management, operations, and impact
Reducing Quarterly Vendor Costs by $1M
Transferred ownership of multiple UX projects from a 3rd party design agency to a new enterprise design team.
$$
vendor costs
60% vendor costs
97
NPS
Top percentile
8
new designers
1 new team
Building Enterprise UX Operations at Scale
Standardizing ways of working for UX managers, stakeholders, designers, researchers, and operations.
15+
templates & guides
100+
designers
7
teams
DESIGN
UX Design Case Studies
Hands-on design examples highlighting process, deliverables, and impact
Centralizing Tech Support to Drive $201k Cost Avoidance
Led and contributed hands-on UX design to centralize enterprise tech support and reduce support costs, resulting in the #1 self-service feature.
$201k
cost avoidance
Support costs
37%
less support tickets
# of tickets
120k
Help Center visits
User adoption
TESTIMONIALS
Trusted by founders, executives, and cross-functional teams
