ENTERPRISE SYSTEMS • COMPLEX WORKFLOWS • END-TO-END DESIGN

Hi, I'm Kristine.

I'm a process-driven UX and Service Design Leader with 10+ years of experience across UX Design, Business Advocacy, and Customer Experience. I think in systems, lead with discernment, and operate with intentionality.

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10+

years of experience

Across corporate, startup, and agency

10+

years of experience

Across corporate, startup, and agency

10+

years of experience

Across corporate, startup, and agency

26

digital products

End-to-end solutions for small, medium, and large enterprises

26

digital products

End-to-end solutions for small, medium, and large enterprises

26

digital products

End-to-end solutions for small, medium, and large enterprises

$75M

projected savings

Estimated cost avoidance from Corporate Responsibility & Governance Tech solutions (2024)

$75M

projected savings

Estimated cost avoidance from Corporate Responsibility & Governance Tech solutions (2024)

$75M

projected savings

Estimated cost avoidance from Corporate Responsibility & Governance Tech solutions (2024)

DESIGN

UX Design Case Studies

Hands-on design examples highlighting process, deliverables, and impact

Enterprise UX

E2E Design

Centralizing Tech Support to Drive $422k Cost Avoidance

Led and contributed hands-on UX design to centralize enterprise tech support and reduce support costs, resulting in the #1 self-service feature.

$422k

cost avoidance

Support costs

37%

less support tickets

# of tickets

120k

Help Center visits

User adoption

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Fintech Company

AI Workflows

System Mapping

Reducing Operational Risk with AI-Driven Service Design

Led hands-on UX service design leveraging AI tools to accelerate research and map end-to-end workflows.

$15k

cost avoidance

75%

Accelerated time-to-impact

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LEADERSHIP

UX Leadership Case Studies

Examples highlighting strategic process, management, operations, and impact

Enterprise UX

Team Scaling

Reducing Quarterly Vendor Costs by $1M

Transferred ownership of multiple UX projects from a 3rd party design agency to a new enterprise design team.

vendor costs

60% vendor costs

NPS

Top percentile

new designers

1 new team

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Enterprise UX

UX Operations

Building Enterprise UX Operations at Scale

Standardizing ways of working for UX managers, stakeholders, designers, researchers, and operations.

15+

templates & guides

100+

designers

teams

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TESTIMONIALS

What it’s Like to Work with Kristine

What it’s Like to Work
with Kristine

Trusted by founders, executives, and cross-functional teams

"Kristine's strategic decision-making and excellent communication skills were pivotal in driving the maturity of our design processes and aligning our delivery of work across the broader portfolio.

– Laura B., VP of Digital Experience

– Laura B., VP of Digital Experience

“Her ability to understand complex problems from different perspectives and to continuously challenge the status quo makes her a pillar in any team that she leads.”

– Maria L., UX Lead

“Her ability to understand complex problems from different perspectives and to continuously challenge the status quo makes her a pillar in any team that she leads.”

– Maria L., UX Lead

“Kristine was an active leader in our design community, providing project management tools and training to design leads across multiple departments.”

– Bob K., Senior UX Manager

“Kristine was an active leader in our design community, providing project management tools and training to design leads across multiple departments.”

– Bob K., Senior UX Manager

“One of Kristine's standout abilities is her exceptional talent for negotiating and meeting stakeholders in the middle, all while ensuring we never compromised on design quality.”

– Jenny L., Senior Product Designer

“One of Kristine's standout abilities is her exceptional talent for negotiating and meeting stakeholders in the middle, all while ensuring we never compromised on design quality.”

– Jenny L., Senior Product Designer

– Laura B., VP of Digital Experience

“Kristine was an active leader in our design community, providing project management tools and training to design leads across multiple departments.”

– Bob K., Senior UX Manager

“Her ability to understand complex problems from different perspectives and to continuously challenge the status quo makes her a pillar in any team that she leads.”

– Maria L., UX Lead

“One of Kristine's standout abilities is her exceptional talent for negotiating and meeting stakeholders in the middle, all while ensuring we never compromised on design quality.”

– Jenny L., Senior Product Designer

Kristine Chong

Senior UX Design Leader

kristine.ux@gmail.com

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About

Leadership

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Case Studies

Testimonials

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Kristine Chong

Senior UX Design Leader

kristine.ux@gmail.com

Explore

About

Leadership

Portfolio

Case Studies

Testimonials

Resume

Let's Connect

Behance

Dribbble

Kristine Chong

Senior UX Design Leader

kristine.ux@gmail.com

Explore

About

Leadership

Portfolio

Case Studies

Testimonials

Resume

Let's Connect

Behance

Dribbble