Hello, I’m Kristine.

I’m a process-driven UX and Product Design Leader and with 10+ years of experience across UX Design, Business Advocacy, and Customer Experience.

I lead UX teams and drive operations for enterprise software, aligning strategic vision with business growth.

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10+

years of experience

Across corporate, startup, and agency

10+

years of experience

Across corporate, startup, and agency

10+

years of experience

Across corporate, startup, and agency

26

digital products

End-to-end solutions for small, medium, and large enterprises

26

digital products

End-to-end solutions for small, medium, and large enterprises

26

digital products

End-to-end solutions for small, medium, and large enterprises

$75M

projected savings

Estimated cost avoidance from Corporate Responsibility & Governance Tech solutions (2024)

$75M

projected savings

Estimated cost avoidance from Corporate Responsibility & Governance Tech solutions (2024)

$75M

projected savings

Estimated cost avoidance from Corporate Responsibility & Governance Tech solutions (2024)

UX Leadership Experience

Selected leadership examples highlighting process, management, operations, and impact

Reducing Vendor Costs by Hiring a New UX Team

Transferred ownership of multiple UX projects from a 3rd party design agency to a new enterprise design team.

vendor costs

60% vendor costs

NPS

Top percentile

new designers

1 new team

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Building Enterprise UX Operations at Scale

Standardizing ways of working for UX managers, stakeholders, designers, researchers, and operations.

15+

templates & guides

100+

designers

teams

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UX Design Experience

Selected design examples highlighting process, deliverables, and impact

Designing a Centralized Tech Support Experience

Led and contributed hands-on UX design to centralize enterprise tech support and reduce support costs, resulting in the #1 self-service feature.

$201k

cost avoidance

Support costs

37%

less support tickets

# of tickets

120k

Help Center visits

User adoption

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Testimonials

What it’s like to work with Kristine

"Kristine's strategic decision-making and excellent communication skills were pivotal in driving the maturity of our design processes and aligning our delivery of work across the broader portfolio.

– Laura B., VP of Digital Experience

– Laura B., VP of Digital Experience

– Laura B., VP of Digital Experience

“Her ability to understand complex problems from different perspectives and to continuously challenge the status quo makes her a pillar in any team that she leads.”

– Maria L., UX Lead

“Her ability to understand complex problems from different perspectives and to continuously challenge the status quo makes her a pillar in any team that she leads.”

– Maria L., UX Lead

“Her ability to understand complex problems from different perspectives and to continuously challenge the status quo makes her a pillar in any team that she leads.”

– Maria L., UX Lead

“Kristine was an active leader in our design community, providing project management tools and training to design leads across multiple departments.”

– Bob K., Senior UX Manager

“Kristine was an active leader in our design community, providing project management tools and training to design leads across multiple departments.”

– Bob K., Senior UX Manager

“Kristine was an active leader in our design community, providing project management tools and training to design leads across multiple departments.”

– Bob K., Senior UX Manager

“One of Kristine's standout abilities is her exceptional talent for negotiating and meeting stakeholders in the middle, all while ensuring we never compromised on design quality.”

– Jenny L., Product Designer

“One of Kristine's standout abilities is her exceptional talent for negotiating and meeting stakeholders in the middle, all while ensuring we never compromised on design quality.”

– Jenny L., Product Designer

“One of Kristine's standout abilities is her exceptional talent for negotiating and meeting stakeholders in the middle, all while ensuring we never compromised on design quality.”

– Jenny L., Product Designer